Sales & Shipping Policies
Using Website Checkout
Your check out is safe and secure at Paypal, within your own personal account. No financial information is collected, or needed, when checking out from this website.
Discounts & Gift Certificates
Any discounts or gift certificates may not be combined with other sales or offers. Discounts and gift certificates may not be used with payment plans. The exception to this is Holiday Gift Certificates. Holiday Gift Certificates may be used on any item sold by Seunta, and at any time. It is applied as if it were cash. Certificates are redeemed by emailing us so that a personalized invoice can be sent.
Gift certificates are available for the 2016 holiday season. Order by email: firstname.lastname@example.org
FREE GIFT CERTIFICATE of $25 with any gift certificate purchase of $200 or more.
*** Any amount may be purchased.
*** Certificates do not expire until January 1, 2018.
*** Certificates can be used on any purchase that is made directly through Seunta, including models that are on sale!
*** Certificates carry no cash value and may not be cashed in. Any difference on purchases will carry credit towards the next purchase.
We maintain a great way to grab a super nice deal on a resin model through our annual holiday sale. It is one way we like to share customer appreciation.
Not every model will be available in the holiday auctions. There are a limited quantity of models in inventory at any given time and what will be offered will be what is on the shelf at that time.
Raw castings, along with a few 'seconds', were offered at one time during the expansion of our shop. These models were available in our Adoption Center. These types of castings are never included within any sale. All sale horses are fully cleaned, high quality castings.
Shipping to Painters
Shipping straight to the painter of your choice can be done under the following circumstances:
The name and full address of the painter MUST be located on the page of the Paypal transaction - no exceptions. Seunta can only ship to the address you provide on the Paypal transaction. All shipping addresses are confirmed at the time of shipping within the shipping notification that is sent to the email address, which should also be on the Paypal transaction. If proper information is not provided Seunta will not be responsible for any misdirected shipment.
Reservations & Pre-Orders
We frequently post in-progress photos of models that are coming soon. If we have that model in-hand, and are working on the mold at that time, then it may be possible to get a reservation or pre-order.
A reservation is available for a model if there is a purchase option on the model's webpage. Orders are filled in the order they are received. The starting date anticipated for shipping will also be posted on the webpage. This date may change but any change will be noted on the webpage as soon as the information is available.
All shipping is USPS Priority. Tracking numbers are provided with every shipment. Email confirmation is sent as soon as possible after receiving your order.
Customs forms will be accurate. No model ships as a gift if it has been a purchase.
There are options for USA, Canada & International purchases. Please be sure your order matches the location on your Paypal address or the order will be canceled.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – please do not confuse them for additional shipping charges.
Payment by Paypal is preferred. Checks and money orders may be accepted, but only with payment in full (no time payments). Please contact us to make a payment other than with Paypal.
Payments of any amount can be made through the payment page on this website.
In addition to that, each horse has a Paypal button for easy ordering. All ordering goes straight to Paypal. Your check out is safe and secure at Paypal, within your own personal account.
Time payments are not refunded. If the buyer decides not to complete the scheduled plan, or if the payments are missed (regardless of the reason),then all payments are forfeited and model returns for sale. It is the buyer's responsibility to keep track of when payment is due.
Please remember that once payments have been committed to a payment plan, payments cannot be altered or refunded.
Returns are accepted on items that have been purchased with payment in full at the time of order. Refunds or exchanges must be made within 7 days of the original shipping date. Buyer pays for return shipping cost. The model needs to be received in the same condition as it was sent - without any prepping, painting, or customizing. Feel free to contact us with any other concerns, at any time.
Please remember that once payments have been committed to a payment plan, payments cannot be altered or refunded for any reason. All sales are final on a model purchased through a payment plan.
Opinions and feedback are always welcomed, and is encouraged.
If you have questions about your shipment, or any issues at all with what you receive from Seunta, there is no reason to not contact us immediately so that we can help you. We truly appreciate your business and have always tried to be very accommodating. It is impossible to help someone that does not contact us.
Seunta reserves the right to ban anyone from our social media, as well as future sales. Our preference is to directly hear how you feel and to be able to help you.